FAQ
Collapsible content
Where do you ship from/to
I ship from Portugal to the whole world.
Orders to the outside of Europe must be consulted first.
How long will my order take to ship?
Orders will be processed within 4-6 business days unless otherwise stated in the announcement bar.
The following are estimated delivery times from the date of shipment via CTT:
Portugal: 1-2 business days
Madeira and Azores: 2-3 business days
Europe: 3-5 business days
Rest of the world: 5-7 business days
There is always a chance that factors outside of our control will affect delivery times. Unfortunately, we cannot guarantee shipping times at this time.
Return policy
Our products are all handmade with customized assembly for each order. Thus, we do not accept returns or refunds. If you have an issue with your order, contact us providing your Order # and a description of the issue and we will assess potential refunds on a case-by-case basis.
Please be mindful of us as a small business.